Shipping Policy, Return Policy, Refund and Cancellation Policy

Shipping Policy:

Product will be dispatched in 1 or 2 days after order is placed. Based on the Customers location and the courier partner customer have choose, it  will take time  depending on the courier deliver partners terms to deliver the product.  Courier tracking details will be shared to the buyers they can track the products

Return Policy

At srivaagai.com, we strive to ensure your satisfaction with every purchase of women’s apparel. If for any reason you are not entirely satisfied with your purchase, we’re here to help with our return policy.

4-Day Return Policy

You have 4 days from the date of receiving your order to initiate a return for eligible items.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

1. The item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.
2. Items categorized as “Final Sale” or “Non-Returnable” are not eligible for returns.
3. For hygiene reasons, intimate apparel such as lingerie and swimwear are not eligible for returns unless they have a manufacturing defect.
4. Customized or personalized items may not be eligible for returns unless there is a defect in craftsmanship.

Initiating a Return

To initiate a return, please follow these steps:

1. Contact our Customer support through WhatsApp with the image of the product you wish to return and order number. Our whatsapp number  +91 9363643123
2. Our support team will assist you in Returning the product and getting refund

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged or defective. In such cases, please contact our customer support for further instructions.

Refunds Policy

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original payment method within a specified period.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the item as outlined above and place a new order for the desired item.

Contact Us

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team. We’re here to help. Our whatsapp number  +91 9363643123

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.